Roles and permissions: owner, manager, staff, cashier, door staff
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What an organization's owner, manager, staff, cashier and door staff can do in the console.
Who can: owner, manager, staff, cashier, door staff
Roles
| Role | Who it is |
|---|---|
| Owner | Runs the organization: team, profile, payments, refunds. The Tanu team names the first owner when it creates the organization. There can be several owners, but at least one must stay. |
| Manager | Prepares and sells events: events, series, prices, venues, customers and analytics. |
| Staff | Works at the event: sees events and orders, scans tickets at the door. |
| Cashier | Works at the cash desk on a phone: marks the tickets sold by their numbers on the Cash desk screen and scans tickets at the door. The rest of the console stays hidden. After signing in they land on the Cash desk. |
| Door staff | Only checks tickets at the door: sees the event list and the scanner, nothing else. After signing in they land on Check-in. |
The owner gives the role when inviting a person to the team and can change it in Settings → Team.
What each role can do
| Action | Owner | Manager | Staff | Cashier | Door staff |
|---|---|---|---|---|---|
| Open the console and the Overview page | ✓ | ✓ | ✓ | — | — |
| See events, series, ticket types and seats | ✓ | ✓ | ✓ | — | — |
| Create, edit, publish and cancel events | ✓ | ✓ | — | — | — |
| Create series, set ticket types, prices and capacity | ✓ | ✓ | — | — | — |
| See the orders and attendees of their events | ✓ | ✓ | ✓ | — | — |
| Export orders and attendees to CSV | ✓ | ✓ | — | — | — |
| See the Orders needing a refund list | ✓ | ✓ | — | — | — |
| Record a refund for an order | ✓ | — | — | — | — |
| Scan tickets in Check-in | ✓ | ✓ | ✓ | ✓ | ✓ |
| Undo a check-in after a scan (within 15 minutes) | ✓ | ✓ | — | — | — |
| Mark and undo cash desk sales: the Cash desk screen | ✓ | ✓ | — | ✓ | — |
| See the organization's venues (with access granted) | ✓ | ✓ | ✓ | — | — |
| Propose a venue, prepare a seating plan, send venue requests | ✓ | ✓ | — | — | — |
| Customers and Analytics | ✓ | ✓ | — | — | — |
| Payments: connecting card payments and statements | ✓ | — | — | — | — |
| Change the organization profile and page address | ✓ | — | — | — | — |
| See the team list | ✓ | ✓ | ✓ | — | — |
| Invite people, change roles, remove from the team | ✓ | — | — | — | — |
Door staff and cashiers see no console menu. Door staff get only Check-in; a cashier gets Cash desk and Scanner at the top of the screen. Any other console page looks like it does not exist for them.
On the Cash desk a cashier picks the event, types the numbers of the tickets sold (for example «12, 15–18») and the receipt number, checks the seats and taps Mark as sold. A wrong mark is undone right there. A mark does not change admission: an unsold box office ticket gets in too.
Updated: November 3, 2026